Shipping and Returns Policy

pH7X® | SNP Distributors

Effective October 14, 2026

This policy applies to purchases made directly from SNP Distributors through pH7Xus.com. For purchases from another retailer or distributor, contact that seller for its shipping and return terms.

Shipping and delivery

We ship from California using UPS Ground. In-stock orders leave our facility within 24 hours of the order being placed. Ground delivery usually takes 5–7 business days after shipment. Transit times are estimates and may vary with the destination, weather, holidays, and carrier conditions.

Shipping charges are shown before you complete your online purchase or included in your bulk-order quote. For bulk orders, destination questions, or special shipping arrangements, contact info@snpdistributors.com before ordering.

If we cannot ship within the stated timeframe, we will contact you with an updated shipping estimate and the option to cancel the unshipped order for a full refund. We will obtain consent to delays when required.

Returns of unopened containers

You may request a return within 30 calendar days after delivery. Containers must be unopened, unused, and in their original condition, with all original seals intact and labels readable. Opened containers and containers with broken seals are not eligible for change-of-mind returns. Product defects and shipping damage are handled under the separate procedures below.

Email info@snpdistributors.com with your order number, the items and quantities you wish to return, and the reason. Please obtain return authorization and the correct return address before sending anything back. Ship authorized returns within 14 calendar days after approval.

For a change-of-mind return or a customer ordering error, the customer pays return shipping. Original outbound shipping charges are not refundable. We do not charge a restocking fee for an eligible return.

Packing an authorized return

Keep the containers sealed and protect them against leakage and damage. Use the original shipping materials when practical, or equivalent protective packaging. Send the return using a trackable service and keep proof of shipment. We recommend insuring the return for the value paid for the products; our outbound shipment insurance does not automatically cover a customer-arranged return.

Damaged shipments and loss in transit

We arrange shipment insurance for the full retail value of the products shipped. Coverage and claim payments are subject to the applicable insurance terms.

Please inspect your delivery promptly. If anything arrives damaged, leaking, or missing, contact info@snpdistributors.com as soon as possible, preferably within 7 calendar days of delivery. Include your order number, a description of the issue, and photos of the outer box, shipping label, packaging, and affected containers. Keep the packaging and product available for inspection, where safe to do so. Do not return a damaged or leaking container until we provide instructions.

If tracking suggests that your shipment is lost, contact us so we can investigate with UPS and coordinate any insurance claim. For confirmed damage or loss in transit, we will arrange a replacement at no additional standard shipping charge or a refund of the affected products and applicable taxes. If the entire shipment is lost or unusable and refunded, we will also refund the original shipping charge. Insurance is arranged at retail value; customer refunds are based on the amount actually paid.

Incorrect or defective products

If we shipped the wrong item, or you believe the product is defective, contact us with your order details and a description of the problem. We will review the issue and arrange an appropriate replacement or refund. We cover any return shipping that we require for a confirmed shipping error or defect. These issues are reviewed separately from ordinary returns, including when a seal was opened before the issue became apparent.

Refunds and cancellations

For an eligible ordinary return, we issue the refund to the original payment method within 5 business days after receiving and inspecting the returned items. The refund includes the amount paid for accepted returned products and applicable taxes. Your payment provider may take additional time to post the credit.

Contact us promptly if you need to change or cancel an order. We will accommodate the request if the order has not shipped. After shipment, the return process applies. This policy does not limit rights available under applicable law.

Contact

SNP Distributors | info@snpdistributors.com | pH7Xus.com